FAQs

You will receive an order confirmation by email right after checkout. If you don't see it within a few minutes, check your spam folder or contact us.

We process orders quickly, so changes are only possible before an order enters processing. Email us as soon as possible at concierge@elizablakeofficial.com with your order number and we'll do our best to help — but once an order has shipped, it can no longer be changed or canceled.

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take 1-3 business days to update after dispatch. See our full Shipping Policy for details.

Shipping is always free, with no minimum order value.

Orders are processed within 1-3 business days, after which delivery usually takes 4-9 business days (Mon-Fri). The estimated total delivery time is 5-12 business days. Full details are in our Shipping Policy.

We ship to addresses in the United States only.

Delivery times are estimates and may be affected by carrier delays, weather or peak periods. If your order is significantly delayed or you think it has been lost, contact us and we'll look into it for you.

You may request a return within 30 days of receiving your order, provided the item is unused, unworn and in its original packaging. See our full Refund Policy for the conditions.

If an item arrives defective, damaged or incorrect, we cover the return shipping costs. For change-of-mind returns, the customer pays return shipping.

Email concierge@elizablakeofficial.com with your order number and the reason for the return. Our team will approve the return and send you instructions — please don't send items back without prior approval.

Approved refunds are processed within 7 days of receiving the returned item, to your original payment method. It may take your bank a few additional days to show it.

No, we never charge handling or restocking fees on returns.

Yes — contact our customer service team and we'll process it as a return plus a new order, subject to availability.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay, all securely processed through Shopify Payments. See our full Payment Policy.

Yes. All transactions are processed through Shopify Payments, which is PCI DSS compliant. We never store your full card details.

All prices on this site are listed and charged in US dollars (USD).

Double-check your card details or try a different payment method. If it still doesn't work, contact your card issuer, or contact us if you need help.

Each product page includes a size chart with measurements — we recommend checking it before you order, as fit can vary by style.

We try to show product photos and colors as accurately as possible, but the actual appearance may vary slightly depending on your screen display.