Refund policy

At Eliza Blake, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

• Items must be unused, unworn and in their original condition.

• Items must be returned in the original packaging with all accompanying parts.

• Proof of purchase (order number or receipt) is required.

Returns that do not meet these conditions may not be accepted.

Return Approval

Our customer service team must approve all returns before items are sent back. Returns sent without prior notice or approval may be refused.

Return Costs

Defective, damaged or incorrect items:

• We cover the return shipping costs.

• You can choose a replacement item or a full refund.

• Photo or video evidence of the damage may be requested.

Change-of-mind returns (standard return):

• The customer is responsible for all return shipping costs.

• Original shipping costs are not refunded.

Handling and Restocking Fees

We do not charge handling or restocking fees on returns ($0).

How to Start a Return

1. Email us at concierge@elizablakeofficial.com. Include your order number and the reason for the return.

2. Our team will review your request and send you detailed return instructions.

3. Send the item back using a tracked shipping method.

We are not responsible for lost returns that were not sent with a trackable shipping method.

Refund Process

• All returned items are inspected on arrival.

• Approved refunds are processed within 7 days of receiving the item.

• Refunds are always issued to the original payment method.

It may take a few additional days for the refund to appear on your bank or card statement.

Exchanges

If you would like to exchange an item for a different size, color or product, please contact our customer service team. Exchanges are processed as a return followed by a new order, subject to product availability.

Non-Returnable Items

• Personal hygiene products

• Opened cosmetics

• Earrings, underwear and other intimate items

• Any item marked as non-returnable on the product page

Contact Details

Online store operator: Jex E-commerce LLC
Email: concierge@elizablakeofficial.com
Registered office: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States